Connect ServiceNow

Step-by-step guide to connecting ServiceNow to Thalian for ITSM intelligence and alert delivery.

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Prerequisites

• ServiceNow instance with REST API access enabled
• ServiceNow user account with the itil and rest_api_explorer roles (or equivalent read access)

Create API Credentials in ServiceNow

1. Sign in to your ServiceNow instance as an admin
2. Go to System OAuth → Application Registry
3. Click New → Create an OAuth API endpoint for external clients
4. Give the application a name (e.g., Thalian Integration)
5. Copy the Client ID and Client Secret
6. Ensure the user account that Thalian will authenticate with has read access to the incident, sys_user, and cmdb_ci tables

Connect in Thalian

1. Go to Integrations → Browse
2. Find ServiceNow and click Connect
3. Enter your ServiceNow instance URL (e.g., yourcompany.service-now.com)
4. Paste your Client ID, Client Secret, and the username/password for the API user
5. Click Save — Thalian validates the credentials and begins the first sync

What Thalian Syncs

• Incidents — incident records with state, priority, and assignment details
• Users — ServiceNow user directory for cross-referencing with identity data
• CMDB items — configuration items from the CMDB for asset correlation

Alert Rules

When alert rules are enabled, Thalian can automatically create incidents for new findings above your configured severity threshold.

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For a full list of supported platforms, see Integrations Guide.